Sentral DTLA at 732 S. Spring | Los Angeles Apartments - Los Angeles, California

Slev Taylor

I've lived in this complex for the past few years, and I’ve got to say, DTLA Sentral is perfect for anyone wanting to live in downtown and feel comfortable, like you’re staying in a luxury hotel. The staff is always polite, and the maintenance team will fix anything that breaks in your apartment quickly and for free. The management team is also genuinely helpful and straightforward in resolving any issues related to living here. Huge shoutout to Stan, who's been a big help with all my day-to-day stuff.

I also want to give a special shoutout to the concierge team. A few times, when a courier didn’t deliver my groceries all the way, they helped me carry the heavy bags up to my floor, even though it wasn’t part of their job. The staff here is awesome!

On top of that, the security is solid — there are keypads and pin codes everywhere, so I always feel safe. The place is super clean and well-kept, and the rooftop looks amazing, not gonna lie, lol.

Amir Sankar

I have lived at Sentral DTLA for 4 years, and just signed a lease for a new unit with the help of Kimberly Lalor and Stan Alazieu. They made the whole process completely seamless and fun. I cant thank them enough.

The reason I decided to stay is because Sentral is one of the best communities in DTLA. The buildings are modern and well built, the amenities are great, and the staff is exceptional.

Jacob and Jennifer on the concierge team are excellent.

All of the maintenance guys like Alex, Perez, Francisco etc. take pride in their work and take care of any issue asap.

The front desk staff is always helpful and very friendly.

Thank you Sentral team!

Anna Tsurkan

I've been a resident at Sentral DTLA for a while now, and I've started to see a lot of positive changes in our community recently. The wellness event recently was a big part of that! We had a fantastic yoga brunch featuring dogs from the shelter available for adoption, a guided breath work meditation, and a sound bath with nice downtown views all followed by refreshing coffee beverages. I loved the charcuterie set up too. It was a very meaningful event, and so LA, too.
The new management team is quickly making a difference here. So far, I've met Stan and Ahmad, who are both very friendly and helpful. Their dedication to the residents is evident in the quality of these events. I can't wait to attend more of these fun resident events and look forward to renewing my lease soon!

B oog

I want to start off by saying this review is not aimed at maintenance or the front desk staff. As a resident for over 4 years, I wanted to share what new residents should expect from leasing + management, especially Stan and Ahmed.

I have had the unfortunate experience of watching the building's quality degrade in real time. Every single issue that I have seen is the result of mismanagement, penny pinching, and ignorance. Grills have been out of service for 7+ months; gym equipment left inoperable for over a year and a half; and every TV on the roof is broken for around 2+ years. Please try to turn on the TV's on the roof if you go on tour. When they show the building to you they are selling a dream, not reality. Bugs like beetles and cockroaches are being seen in the halls more and more often due to trash from airbnb parties being left in the halls.

Sentral used to have package lockers that worked great, but now every resident is forced to pay $35 monthly for "package delivery service". This would be fine, but they only have one person delivering packages, and it can take upwards to two weeks for them to bring your package up to you. We have already had multiple lost or stolen packages since the switch. It's much faster to go downstairs and bother the front desk to grab it for you. Why am I paying $35 each month for them to hold my package?

Sentral also used to offer AT&T fiber for their internet but now they are forcing residents to opt into a third party ISP that uses Spectrum's lines and force you into paying $85 for worse internet and cable. Who uses cable anymore Again, why the hell are we being forced to pay MORE for worse services?

What a joke.

Ahmed tried to speak with me, but when we needed to reschedule our meeting he refused and said "he is no longer going to spend any more personal time with this matter", and ghosted us till this day. His staff said he was in the office when we went to see him, but he said he was out. The lack of communication was jarring. I shouldn't have to contact cooperate to prompt a response from the "Resident Experiences Manager".

All management cares about is how they can turn you into more revenue services without providing any benefit. There's no wonder why so many of the old tenants have called this building quits and it's getting filled with more Airbnbs.

Management doesn't care. They even advertise that they are Airbnb friendly, but will lie to you and say they don't allow it. This causes huge drama with your parking. If you're lucky enough to secure a space, be prepared for Airbnb guests to park in your space, and management will refuse to tow! Their guests can park where they want for free while residents are charged $375 each month to park in a garage where homeless people often break in and assault residents. The parking gates have been broken 3 times this past year, and the solution was to have a guy stand there and let anybody in.

As long as these people are in charge, this building is guaranteed to get worse and worse. Don't let the recent shill reviews fool you. Stay far far far away!

Вадим Цуркан

I have a strong wish to note the professionalism and quality of work of the new team of managers of the seven Sentral building in Down Town. Mr. Melvin Coleman replaced Miss Danielle as supervisor and it was the right and most necessary decision.

His team works perfectly ?, the questions that arise are answered quickly, they do not shift responsibility, complete the solution of problems to the very end. They are always in touch, they do not refuse to solve small issues. Polite, politically correct, look good and speak different languages.!

I sincerely thank the names with whom I personally contacted for their work:
Mr. Melvin Coleman - all respect
Jacob front desk - resolved my problem super
Michelle front desk - help me with issue
Marvin - fix fridge and AC
Stan - fix Parking change special 5 star
Israel - parking security

With that team I’m really thinking to renew my leasing contract for the next 16 month. All the best for all of you , Respect ?

Mahyar Darabi

I wish I could give no stars. Management is terrible, and security is worse than you can imagine. They forget to close the pool at 10 p.m., and you can hear loud music and party at the pool. They charge you for package delivery concierge, but there is no guarantee that your neighbor is a thief. They increase the rent by $600 for renewal and do not expect to get your deposit back. Trust me, it's the worst place you can live in, DTLA, and it has very high rent. You smell weeds from early morning till midnight.
Also, be ready for someone to take your parking spot for 2 weeks and management do nothing about it. I had to park my car at guest spots for 2 weeks.

July Cesar

I'm writing this review for anyone who is considering moving to Sentral. I want you to know the good, the bad, and the ugly.
Below, I will share my list of Pros and Cons.

Pros
Value: Bang for buck, Sentral is one of the best values in downtown when considering "luxury apartments'. The amenities, condition of the apartments, and appliances, in my opinion, are some of the best for the money (after concessions). I looked at a lot of places before moving downtown, and Sentral was cheaper than other luxury apartments and also cheaper than non-luxury apartments somehow.

The building: This is a newer building with impressive amenities - I definitely showed this place off to friends and family. The pool at the 732 building is amazing. Same with the lounge and rooftop.

Cons
Neighborhood: Sentral is located on Spring and 8th St. Spring is dense with bars, which unfortunately attract a lot of "interesting" characters. There is a lot of foot and vehicle traffic.
But it gets worse. Spring is where you start seeing a lot of homeless people. If you go east from Spring, it gets worse with the homeless, if you go west, it gets better.

Homelessness and Drug Use: On 7th and Spring, on the same block as Sentral, there is a CVS. This CVS is a magnet for homeless people. I am not exaggerating when I say that you will see people dealing drugs or using them on daily basis. Before I moved here, I thought that what I saw on social media was hyperbole. But now, seeing it with my own eyes, I can tell you it's not. In broad daylight, you will see people smoking crystal meth or crack. To make matters worse, it is commonplace for people to use the bathroom at that corner. This corner is a dangerous cesspool - it's disgusting.

Crime: I lived at Sentral for two years. In that time, there were three shootings either in the building or in front of the building. One of them was fatal - a resident was killed. This was about six weeks after I moved in (circa October of 2022).

Management: I moved into Sentral in early 2022. Management was excellent then. About a year later, key members of management left. Sentral really struggled to get the same level of management back. It was tough dealing with them. Communication was terrible, one hand never knew what the other hand was doing.
Before I left in October of 2024, management did improve some. As far as I can tell they are now overloaded and still do not meet the level of service I experienced the first year.
Also, I find it disturbing that this building has a high rate of churn. Why don't employees want to stay?

Sneaky Money Grabs: Sentral had Parcel Pending service, which has now been replaced by a "concierge" service that comes with an additional charge. If you don't know what Parcel Pending is, it's the same as an Amazon locker: a carrier puts your package in the locker, you get a notification and then go get it when you're ready.
Now, this service, which was $20 a year, has been replaced by the concierge service. The way the concierge service works is that a Sentral employee will drop the package off in your apartment. It's a total invasion of privacy and comes with a monthly $25 charge that you can't opt out of.
Something else that is new that Sentral is imposing on its tenants is how internet can be accessed. Before, you would deal directly with the internet provider. Now, Sentral makes you go through Spectrum only, and only allows one option that includes internet and TV, even if you don't want TV. The charge is $80.
This is not about the money, it's the fact that Sentral forces you to use these services, which seem like sneaky money grabs to me.

Rent after concessions: Again, Sentral has great value with concessions. But once the concessions are over (after the first year), the rent becomes very high. Just be sure to do the math if you're staying more than a year.

Ultimately, I left for two reasons. First, the neighborhood was just to gross. Secondly, the rent was way too high (despite the high vacancy rate in October of 2023).

Chukwunenye Anagbogu

I lived here for around 3 years.

Pros:
Rooms and amenities are good. I've found some good people living in the apartment as well, but they've often left due to the cons (location and management). Love the pool and gym.

Cons:
Management. The desk and service workers are great, but upper management has often been difficult. Didn't give me back my full deposit when I moved out and mathematically made it $0 by doubling my utility charge. Offered me a pre move estimate to add significant cost at post. Introduced new fees and structures, and start charging guests without actually delivering the details (bulk internet -- never activated in my case). Charged me $500 for "not cleaning" the rented community space for a potluck (spoiler alert, we cleaned it -- completely disincentivized properly renting the space again). Been up and down since I moved in as there was a change in management, and I had been hoping for improvements... you try for yourself.

Location is a mixed bag -- Easy access to DTLA and cool activities, but right on the edge of the skid row. CVS is a homeless hotspot. Multiple "events" while I was there. Man murdered in front of the apartment, guest shot in the leg after a party, girl threatening to jump of roof, multiple times street has been blocked off due to something or the other.