Forward2me Germany - Schwedt/Oder

Claudio Andres Diaz Ruz

Nica is the best! her service was flawless, she is always kind and actually read what you need, so much better than talking to bots. She has solved issues for me more than once and always deliver the best service on Forward2me. Such a pleasure to deal with this company, they really care about customer service.

Tamás Róbert Lévai

The support team was very kind and helpful (REGILYN and JANE), and the issue was resolved successfully. However, the process was slower than expected. While I responded promptly to every message, it often took a day to receive a reply, and the solution itself took nearly a week to be offered. Despite the delays, I appreciate their assistance and professionalism, and I hope the process can be streamlined in the future.

Erica Flowe

So far my experience with REGILYN has been wonderful! This company responds quickly to any email. The process from delivering the package to them, to shipping to me so far has been very smooth! Such a very easy process. The customer service has been extraordinary. They are all so kind! Thank you so much!!!!

Joelcia Ingles

I had an excellent experience with Forward2Me's customer service! I recently encountered an issue where I mistakenly shipped two packages to the wrong address. Regilyn from the team responded promptly and provided detailed, clear, and helpful instructions to resolve the situation.

Not only were my packages quickly located and moved to my account, but Regilyn also went above and beyond by sharing the correct address format and tips to avoid future delivery problems. Their professionalism, attentiveness, and willingness to assist made the entire process seamless and stress-free.

I am truly impressed with the level of care and support I received. I highly recommend Forward2Me for their exceptional customer service!

Nolat Ltd

I had an amazing experience with Nica from customer support. From the start, Nica was beneficial and attentive to my needs. She guided me through the entire process and ensured that all my inquiries were addressed promptly and effectively. I truly appreciate her dedication and support in resolving my issue.

Thank you, Nica, for your outstanding service! I highly recommend her and the team to anyone needing assistance.

Victoria Rosa J.

Julie was able to professionally and quickly resolve my issues at my USA address by providing an detailed and easy to understand explanation. Highly recommend forward2me and their superb customer service!

Joaquin Seijó

These five stars are well deserved by forward2me, because of their timely and orderly processing and service, but especially because of the quality of the support provided by Windy, whose attention was of the highest quality I have received. Not only was she helpful, polite and quick to answer, but after my initial request, I was pleasantly surprised by her proactive presence during the entire process, ensuring that I had no issue at all. I am grateful for having received so good support and my overall experience with the company has been great.

Acchikan

Nica from the support centre of the Germany warehouse was GREAT, constantly keeping me updated and in the end solving my issue (damaged products) in the best possible way for me!! I'm really satisfied of her support, but I can't say the same of the Forward2Me shipping.